Privacy training built entirely around the moments in a customer facing job where personal data actually moves, with the legal theory left out. Covers verifying who you are speaking to before discussing an account, what you may and may not confirm to a caller, screen sharing and safe redaction, pasting customer data into tickets and chat threads, spreadsheets and exports, the misdirected email and the first hour afterwards, recognising a request to see or delete data and handing it over the same day, and consent for recording and transcription.
Nothing. Every course, exam, and certificate on the catalog is free — including retakes. All you need is a free Safeguard account.
None. The flagship course, Safeguard Certified Practitioner, is a beginner-level course — basic familiarity with how software is built helps, but every exam question is answerable from the lessons themselves.
You can retake it after a 24-hour cooldown, as many times as you need. Retakes are free, and each attempt draws a fresh random set of questions.
The Safeguard Certified Practitioner credential is valid for 24 months from issue. The expiry date is printed on the certificate and shown live on its public verification page. Renewing means passing the current exam again.
