Crisis Communication for Leaders During a Security Incident Certificate

Awarded for completing Crisis Communication for Leaders During a Security Incident and passing its exam, demonstrating the ability to write a first internal message that is usable and durable, communicate honestly under genuine uncertainty, distinguish an update from a commitment before sending, sequence six audiences deliberately and compress the window in which one learns from another, strike the phrases that convert absence of evidence into a claim about the world, rebuild a weak internal update and a weak customer notification, work with counsel to keep substance rather than surrendering it, match channel to what each recipient has to do next, correct a published statement in the order that preserves trust, and prepare the roles, templates, wording agreements and contact data before the day they are needed.